I set up a test account with thinQ, created a unique ID and token, and made one small change to our existing Twilio code. “I couldn’t believe how easy and inexpensive it was to add thinQ to take Twilio’s voice capabilities to the next level. Install thinQ’s Twilio Add-On in 60 Seconds & Save on Calls That makes us, and our clients, very happy.” And the cost of voice calls has gone down 46% compared to Twilio’s standard rates. Now, all of our Twilio applications can route calls across more than 40 carriers, so we get the scale, control, and transparency our clients demand. “During this online research I found thinQ. Thaddeus began researching potential solutions and came across a number of Twilio Add-Ons that extended the capabilities of the platform to address these challenges. Plus, my clients have no troubleshooting tools to research call issues, which means help desk tickets and delays.” “Twilio out of the box has code that says, ‘I’ve done all this call logic in this application, but at the last moment I’ll execute a call the most simple way: send it off-site to one carrier.’ My team came to realize that we had no control over the underlying voice network or the cost structure. Twilio’s APIs provided the new foundation for the app his clients were seeking, but when traffic spiked 57% over 90 days, two gaps were uncovered in the software: A lack of visibility into the voice carrier network, and the inability to reduce costs of both voice and messaging. Our client tasked us with transitioning their MVP (minimum viable product) to a more robust platform so they could meet increasing demand and address rising costs.” “The app was created to connect patients with local, vetted healthcare professionals, helping to make everything from scheduling a family doctor visit by phone or verifying an appointment via text easier and more accessible. He used Twilio as the foundation to enable patients to stay informed and communicate with providers in the way they prefer, including voice calls and SMS. Thaddeus recently worked on a SaaS platform used by healthcare practitioners, family doctors, dentists, and other providers. What I love about it is that their APIs are simple enough for me and my developers to use, accelerating our product development so we can bring new apps to market in record time. “What I tell people is that Twilio is the king of the voice API. He, along with millions of developers, use Twilio to unlock the power and magic of voice and text messaging to improve customer interactions and outcomes. Thaddeus Shaw started using Twilio, a leading Communications Platform as a Service (CPaaS), to bring a dozen SaaS applications to life since 2010. Work one-on-one with a support team with deep telecom expertise.Dynamic failover to deliver 99.99% up-time.Get tools to research calls, set custom routes, mitigate outages.Better support response times and results.Control every aspect of inbound and outbound communications.Add text messaging (SMS/MMS) capabilities.Use thinQ io to provision & port phone numbers (DIDs) fast.Route calls across 40 voice carriers to deliver cost savings and high quality.Install thinQ Voice by Commio’s cloud voice & SMS solutions ( learn how).Inability to route communications at the best possible price and quality.Lack of transparency, no tools to research & solve common issues.
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